Here’s a simple question: Why would anyone pay for cloud-based Knowledge as a Service when they already have an expensive support contract with one of the world’s leading professional services companies? If you are already writing a big check to your “regular” provider, why then write two checks -- one to them and one to a KaaS provider?
The answer is: Because if you write the second check, overtime the size of the two checks together will be much smaller than if you only wrote the first big check. You’ll also get many of your issues addressed sooner than if you’re forced to go through a big inflexible bureaucracy whenever you want to get something done right away.
Here’s how of one KaaS customer explains it:
“Every time I send a request to our outsource partner it requires 40 hours minimum billing and we won’t get delivery for 6-8 weeks. Everything is a project, and I have to get approval from my management. Even a small issue -- like trying to ship something to a customer -- means that one of their guys must come on site or do some changes. You know, it’s gonna be a big 40-hour project.
“With KaaS, I just submit my question to the virtual consulting helpdesk and get an answer, usually within hours, and I only pay for the help that I need. It’s fast, flexible and scales to my needs. I pay much less; I get a response to my issue right away; and I don’t have to go upstairs for approvals. Not everything has to be a big project.”
KaaS is the answer for what users need to know Now!